Technical Operations Lead

Company: VirtualVocations
Location: Saint Petersburg
Posted on: November 4, 2024

Job Description:

A company is looking for a Technical Operations Lead to oversee call center technical support operations and assist the patient services team.

Key Responsibilities

Provide advanced technical support to frontline agents and troubleshoot escalated customer issues
Develop and deliver comprehensive technical training programs for call center agents
Analyze technical support metrics to identify areas for improvement and implement solutions

Required Qualifications

5+ years of experience in customer support or technical support roles
2+ years of experience in a management or team lead position
Strong technical background with experience in JustCall, Twilio, Intercom, Mixpanel, and Calendly
Experience setting up and managing IVRs (Interactive Voice Response systems)
Experience in both healthcare and technology sectors

Keywords: VirtualVocations, Pinellas Park , Technical Operations Lead, IT / Software / Systems , Saint Petersburg, Florida

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