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Restaurant Manager - Mama Della's

Company: Disability Solutions
Location: Orlando
Posted on: November 10, 2024

Job Description:

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

  • We offer excellent benefits and perks including one free meal per shift and free theme park access.
  • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
  • We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
  • We invest in training and development opportunities for all team members.
  • We promote social responsibility by being a good neighbor in the community.
  • We care for you, just as we care for others.About Loews Portofino Bay HotelJoin the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy. This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner.Essential Functions and Responsibilities
    • Maintains outlet staffing levels so as to provide for optimal performance
    • Represents the Director of Food and Beverage in his/her absence
    • Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
    • Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
    • Personally supervises outlet activities to ensure quality production/delivery of product/service
    • Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
    • Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
    • Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
    • Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected
    • Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
    • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
    • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
    • Coaches, counsels, retrains employees as needed to ensure superior levels of performance
    • Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
    • Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
    • Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
    • Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service
    • Other duties as assignedSupportive Functions and Responsibilities
      • Promotes and applies teamwork skill at all times
      • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
      • Is polite, Friendly, and helpful to guests, management and fellow employees
      • Attends appropriate hotel meetings and training sessions
      • Maintains cleanliness and excellent condition of equipment and work area
      • Executes emergency procedures in accordance with hotel standards
      • Complies with required safety regulations and procedures
      • Complies with hotel standards, policies and rules
      • Recycles whenever possible
      • Remains current with hotel information and changes
      • Complies with hotel uniform and grooming standards
      • Addresses guests by their names at all times
      • Is friendly, sincere, and professional to make guest(s) feel importantQualifications
        • Associate of Science degree or higher in Hospitality or Food Service management
        • Thorough knowledge of all matters related to the proper administration of "up-scale" food service operations
        • Two years management experience in hotel or free standing "quality" food service operation
        • Certification as "Food Service Manager" or other as required by State County or Local regulations or ability to obtain such certification
        • Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
        • Effective management, leadership, organizational and communication skills
        • Ability to work flexible schedule to include weekends and holidays
        • Addresses guests by their names at all times
        • Is friendly, sincere, professional to make guest feel important

Keywords: Disability Solutions, Pinellas Park , Restaurant Manager - Mama Della's, Executive , Orlando, Florida

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